Policies

Return Policy

Thank you for shopping with us! We appreciate your business and strive to provide quality products and excellent service.

Please note: All sales are final. We do not offer refunds for any purchases made through our online store.

However, we understand that issues can occasionally arise. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We will gladly assist with a replacement or store credit where appropriate.

What’s Not Covered:

• Buyer’s remorse

• Incorrect sizing or fit (please refer to size charts before ordering)

• Minor variations in color or texture due to screen settings or natural materials

Contact Us:
If you have questions about your order or need support, please reach out to our customer service team at autisticcreation@icloud.com.

By completing your purchase, you acknowledge and agree to this policy.

Privacy Policy

This privacy policy sets out how Autistic Creations uses and protects any information that you give Autistic Creations when you use this website. Autistic Creations is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Autistic Creations may change this policy from time to time by updating this page.

What we collect

We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. INSERT COMPANY NAME HERE does not collect and store credit card information. All payment details are handled by the secure third party processor.

What we do with collected information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may contact you by email, phone, fax or mail.
• We will never sell your information

Terms and Conditions of using this Website

Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.

Shipping and Handling

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation. This time is reserved for quality checks, packaging, and preparation to ensure your item arrives in perfect condition.

Once your order has been processed and shipped, you will receive a notification with tracking information. Delivery times will vary depending on your location and the shipping method selected at checkout.

Please note:

• Orders placed during holidays or high-demand periods may require additional processing time.

• We are not responsible for shipping delays caused by carriers.

Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated. 

For local orders we offer delivery, we will confirm your order and arrange a time to drop off your order. 

We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.  We will provide a tracking number for all shipments.